Privacy Policy

The privacy policy sets out how we use and protect any information that we gather from you, during your visit to the PetNest Website. We are committed to ensuring that your privacy is protected. Should we ask you to provide any information, be assured that it will only be used in accordance with this privacy statement.

We may make changes to this privacy statement at any point. It is recommended that you check this page from time to time to ensure you are happy with any changes.


What we collect

We may collect the following information:

  • name and address

  • contact information including email address

  • demographic information such as postcode, preferences, and interests

  • other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to better understand your needs as a customer and helps us provide a better service to you. Your information is used for:

  • Internal record keeping

  • To improve products and services provided

  • To personalize promotional emails based on your particular needs

  • To contact you for market research from time to time.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

Cookies are small files that when accepted are stored in your computers browsers directory or program data subfolder. Cookies are files that store information about your movements within a particular website. They help you start where you left off, remember your login details, and any other customization function. Cookies help web applications respond to you an as individual.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and said sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by the law. We may use your personal information to send you promotional information about third parties which we think you may find interesting based on your communication preferences.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.